Refund Policy

This policy applies to purchases made directly from 160418 OÜfor our digital products, applications and subscriptions. Where a product is sold through a third-party platform (for example, an app store), that platform's refund rules may apply in addition to, or instead of, this policy.

If you are a consumer in the European Union, you generally have the right to withdraw from a purchase within 14 days without giving a reason.

For digital content and services, you expressly agree that performance may begin immediately upon purchase, and you acknowledge that you lose this right of withdrawal once a digital service has been fully performed, or once the download or streaming of digital content has begun, in accordance with applicable consumer protection law. Where the service has only been partially performed, any refund may be reduced proportionately.

You can cancel a subscription at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Unless required by law, fees already paid for the current period are non-refundable, and you retain access until the end of that period. We do not provide partial refunds for unused time except where required by applicable law.

You may be eligible for a refund where:

• you exercise a valid right of withdrawal as described above;
• the product is materially defective or does not function as described and we are unable to resolve the issue within a reasonable time;
• you were charged in error or charged more than once; or
• a refund is otherwise required under applicable law.

Refunds are not normally provided for change of mind after a digital service has been fully delivered, or where a refund request is made in bad faith or constitutes abuse of this policy.

To request a refund, email us at illia@160418.com with the subject "Refund Request". Please include the product name, the email used for the purchase, the approximate purchase date and, where possible, the order or transaction reference.

We aim to review refund requests within 5 business days. Where a refund is approved, it is issued to the original payment method through our payment provider. The time for the refunded amount to appear depends on your bank or card issuer, typically within 5–10 business days after approval.

For any question about this policy or a specific charge, contact 160418 OÜ at illia@160418.com. See also our Terms of Service and Privacy Policy.